IMPLEMENTATION MANAGER

Objective
Position is accountable for successfully identifying and managing all aspects of the implementation of multiple new and expanding business accounts within any SYKES Latin America.
Responsible for managing the implementation of opening new call center facilities and site closures. This includes temporary, expansion, and permanent facilities.

Responsibilities
Develops Project Plan, allocates resources, assigns responsibilities, coordinates, communicates, and, when necessary, participates in, the activities of a multi-disciplinary team of Corporate and Divisional members (systems, telephony, human resources, training, knowledge, and quality) to support new account start-up and resolve related issues through periodic in-progress review meetings and conference calls.

Formal Education
B.A in Business, Industrial engineering or related field.
Work Experience
Project Management
Call Center Operations
Financial Analysis or
Vendor Management
Communications skills
Ability to read and interpret documents such as safety rules, operating and maintenance instructions, and procedure manuals. Ability to write routine reports and correspondence. Ability to speak effectively before groups of customers or employees of organization.
Languages
English: Excellent to Native
Portuguese